How can we help?


If you don’t find what you were looking for, we are here at to help. 


What size should I buy?

It depends on how much cooking you do on a daily basis, how often you take the food waste out, and how big your space is. If you’re not quite sure which size is right for you, measure your countertop or space under the sink first. Our compost bin comes in two sizes.

2L: D 4.7", H 7.9"
3L: D 5.5", H 8.7"

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we get busy packing and sending and most likely won’t able to catch it in time.

We would be happy to take it back if it sadly doesn’t work out for you. Return shipping fee will apply.

I am interested in buying in high quantities. Do you have a bulk order or wholesale discount?

Let’s chat! Please reach out to to learn more about our wholesale and stocking program.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email followed by a shipment e-mail with tracking information. We ship either the same day or the next day.  

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you offer free shipping?

We offer free standard shipping for all orders to everywhere in the 48 contiguous states. For Alaska, Hawaii, and other noncontiguous states and territories, an additional shipping fee will apply. 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

How do I exchange my order?

Best way for you to exchange your order is to return your original item and purchase the item you would like to receive instead.

What is your return policy?

We are happy to accept returns for any reason. Please put the item in the original box and send it back to us with the return label we have provided within 30 days. The return shipping fee will be deducted from your refund. Please see our Return Policy for more information, and start your return from here.

Warranty and Repair

How many years of warranty do you provide?

All Vatya products are backed by 1-year standard warranty. Register your product to automatically extend the warranty up to 5 years from the purchase date. Please see our warranty policy page for more detail/

Do you provide repair service?

If your Vatya needs repair within the warranty period, drop us a line Even if it doesn’t, e-mail us anyways and we will see what we can do!


Where do you make your product?

All Vatya products are made in Korea. We’ve been making stainless steel products for over 25 years at the same factory.

What is 304 Stainless Steel? 

304 Stainless Steel with specific chrome and nickel content. All Vatya product uses 18% Chrome - 8% Nickel, which has the strongest antirust properties. It also has excellent resistance to a wide range of atmospheric environments and many corrosive media. It can also withstand upto 1000 C of heat without quenching.

Is it safe to store or place food on Vatya products?

Yes! Vatya uses food and surgical equipment grade stainless steel, so it’s safe to store food. Make sure to give it a quick wash and wipe before you do.

Are Vatya products dishwasher safe?

Yes, feel free to pop them in. However, be aware that the products and parts with wood need to be removed from the dishwasher and fully dried after the cycle.

Can I put Vatya products in the oven or the microwave oven?

Our products are made for storing, displaying, and serving, not cooking. The wood part may overheat in the oven, and it is unsafe to put stainless steel in the microwave - so be safe and do not place your Vatya in the oven, microwave, or otherwise.

Can I put Vatya products on the stovetop?

Our products are made for storing, displaying, and serving, and not cooking. Applying high heat directly to the product will singe the surface, so keep it away from direct fire or induction stove.

Get in touch

Have questions about your order, or a general enquiry?